FAQs

To assist with a more enjoyable online shopping experience, we have provided answers to our most frequently asked questions below. For further clarification please reach out to us on email us via osweljian@cestomen.com

Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

QUESTION:

1. What are my payment options?

We offer Mastercard, Debitcard and PayPal. Cilck this link for How to pay?

We do not accept Visa gift cards or the equivalent.

2. How long will it take to ship out?

We will ship out your package within 24-48 hours after your payment.

3. How long does shipping take?

Currently we offer 2 shipping option:

Normal Shipping (Free over 49$) : 15-25 business days.

Express Shipping (DHL/UPS/FEDEX) : 5-7 business days.

4. Can parcels be ‘safe dropped’ with Normal Shipping?

All of our parcels are sent with safe drop enabled and home step delivery. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.

5. What is your Returns Policy?

We gladly accept returns on products that you have purchased from us, 

For more information regarding returns please click >> Returns Policy

6. What are the warranty periods?

All products do come with a manufacturer’s warranty. Every product has a different warranty period. You may find this in the product's description.

If the warranty does not appear please email us at osweljian@cestomen.com

7. Can I cancel my order?

Yes as long as your package has not been shipped out, please call, email or live chat straight away and we can attempt to put this request through for you. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

8. Can I customized my own logo?

Yes we accept customized and wholesale order, please reach us online or email: osweljian@cestomen.com